FAQs

Health & Safety

WHAT ARE WE DOING IN REGARDS TO COVID-19?

We value the safety of our customers and team very highly. As a result, we will be doing curbside drop off / pickups upon delivery. You'll be notified when we're about 10 minutes away from your address. We will be following guidelines from health authorities while keeping up to date with best practices to ensure a safe delivery. We hope our treats will bring a smile to your face in these uncertain times. Stay safe!



ARE YOUR PRODUCTS SOY FREE, NUT FREE, GLUTEN FREE, OR ALLERGEN FREE?

All our products are made using tools and bowls that have come in contact with wheat, nuts, soy, dairy, eggs, and sugar. If you have a severe allergy, please keep in mind that we do our best in preventing cross contamination but we do not guarentee that our baked goods are allergen free. Please contact us before placing an order if there are any allergens not listed on the product page. We will do our best to accomodate your needs.



Bread & Pastry Questions

DO WE INCORPORATE SOURDOUGH STARTERS IN ALL OUR PRODUCTS?

We are using sourdough starter when it enhances the outcome of the baked good. We don't want to add sourdough in everything for the sake of calling it a "sourdough baked good".



CAN WE HAVE OUR BREAD SLICED FOR OUR ORDER?

Unfortunately, we don't have a bread slicer at the moment. Also, we believe unsliced bread stays fresh for a longer period of time. The crust on the loaf acts as a natural barrier and prevents moisture loss. We recommend keeping the open side face down if you have sliced your bread open. Doing this will help reduce the exposed bread from drying out. Putting your bread in a ziploc bag will also prevent your bread from drying out but we find that the crust will become chewy once it's inside the bag. If you can't finish your loaf fast enough, we recommend slicing the bread, placing them in ziploc bags and into the freezer. Whenever you'd like to enjoy a slice of bread, just give it a quick toast in the oven and it's just like new! The best way to slice your bread is with a serrated knife. We recommend purchasing a quality serrated knife as it'll make your life a lot easier.



I ORDERED TOO MANY COOKIES!  HOW DO I STORE THEM?

Cookies should be stored in an airtight container. They'll last several days in the cookie jar. But if you find yourself in a situation where you have a stockpile of cookies, we recommend freezing your extra cookies. Just reheat them in the oven for 1 minute at 350 F for a tasty treat.



Ordering

WHY DO I NEED TO GIVE TWO DAYS NOTICE FOR MY ORDER?

Giving us two days notice will not only help us plan logistically but good bread takes time to ferment. A longer fermentation will allow the wild yeast and beneficial bacteria to work its magic! The results will be a flavorful bread that's easy to digest. A win-win for everyone!



WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?

We will be doing curb side deliveries between 12:00pm to 6:00pm.



WHICH NEIGHBORHOODS DO YOU SHIP TO?

We are currently delivering in the City of Toronto and its surrounding neighborhoods (Mississauga, Vaughan, Markham, and Pickering). If you live outside the servicing area, please contact us for more information.